Where is my order?
All parcels are sent with Sendle and tracking is included. Over 95% of parcels are delivered within 2 business days of the delivery estimate. You will receive regular emails regarding the status of your order. If your order has been marked as delivered but you do not have the goods, please email me immediately.
My goods have arrived but something is broken, what should I do?
Oh no! Email me straight away with your order details and I will arrange a replacement to be dispatched as soon as possible.
How do I return an item?
Have you received my return?
Please allow up to 10 working days for your parcel to be returned. You will receive a confirmation email once it has arrived. I’ll keep you up to date by letting you know once your return has been processed. If you haven’t heard from me after the 10 working days, please contact me with your order number and details of the items returned.
Can I amend my order?
You can amend your order as much as you like before you click “confirm & pay” but after this point you will be unable to make amendments to your order. If you decide you would prefer a different item, please return the item to us in accordance with the returns process.
Why has my order been cancelled?
Sometimes, due to high demand, popular items may sell out quickly, and the stock system may not register in time and accidentally let an order through when the stock is out. These cases are rare. If an item in your order sells out, I will contact you as soon as possible to confirm the cancellation of your order.
If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
An item I really want is out of stock, what can I do?
If I’m unable to get more of the item, it will be removed from the shop but if products are on order I’ll continue to advertise these items to let you to know it will be available soon!
Where do you deliver?
Currently I only deliver to Australia but I’m working on sending farther afield. If you are interested in overseas shipping please contact me. The flat rate is $7.95 (inc GST) for shipping and shipping is free for orders over $200.